21:16:26,047 2172 - Pending File Rename Operations = Ignored 21:16:26,047 2172 - Pending Windows Auto Update = Checked 21:16:26,047 2172 - Pending Component Based Servicing = Checked 21:16:26,047 2172 - Package Exit Code / Exit On Reboot = Checked 21:16:26,031 2172 - Global Configuration Validation Checks:
21:16:25,922 2172 - Removing all pending packages that should not be considered installed. 21:16:25,906 2172 - Sending message 'PreRunMessage' out if there are subscribers. 21:16:25,906 2172 - RemovePendingPackagesTask is now ready and waiting for PreRunMessage. 21:16:25,859 2172 - Received arguments: install teamviewer-qs -version 4.0 -fdvy -execution-timeout=2700 -allow-downgrade 21:16:25,859 2172 - Command line: "C:\ProgramData\chocolatey\choco.exe" install teamviewer-qs -version 4.0 -fdvy -execution-timeout=2700 -allow-downgrade They will explain everything they are doing, and they will close the TeamViewer session before ending the phone call.21:16:25,562 2172 - XmlConfiguration is now operational LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard.
The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins.
Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.
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